Returns & Exchanges

If for any reason you are not happy with your purchase on Craffts.com.sa, you may return the unopened merchandise to us for a refund within 14 days . Please note: Engraved items are not eligible for exchange or return.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occured to the item(s) in your shipment, please contact us immediately at +966580647499 Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If for any reason you are not completely satisfied with your Craffts purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.