FAQs

For time sensitive requests such as order cancellations or address changes, please call us on +966580647499. Quick answers to common Customer Service concerns:

You can check the status of your order online. Alternatively you may contact our Customer Service Team on +966532024705 or email us at info@Craffts.com.sa. Please provide your order number when making enquiries.

Yes we do accept international orders!

Samples, when available, are offered to customers when placing an order and not on request through our Customer Services teams. If you are unsure which fragrance to choose, please call+966532024705. You will receive a complimentary Fragrance Combining consultation and our specialist team will help you select a fragrance.

If for any reason you are not happy with your purchase on Craffts.com.sa, you may return the unused portion to us for a refund or exchange in-store or by mail. Click here for step-by-step details. *Please note: Engraved items are not eligible for exchange or return.